Returns

Returns & Refunds

We want you to love your purchase — but if you're not completely satisfied, you have **21 days** from the date of delivery to return your item.

Return Conditions
To be eligible for a return:
- Your item must be unused and in the same condition you received it.
- It must be in the original packaging.
- A receipt or proof of purchase is required.

**Please note:** Items sent back to us without first requesting a return will not be accepted.

 

If You Purchased Our €1 Return Service

If you purchased our optional **€1 return service** during checkout, you are eligible to receive a return label from us.

To request your return label, please email us at  
📧 **cococrushsportswear@gmail.com**  
Include:
- Your **order number**
- Which item(s) you want to return

Once we approve your return, we’ll send you a prepaid shipping label.

How to Start a Return (Without Return Service)

If you did not purchase the €1 return service, you are still welcome to return your items using your own shipping method.

To begin your return process, email us at  
📧 **cococrushsportswear@gmail.com**

We’ll provide instructions on where and how to send your package.

Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.

- If approved, your refund will be issued to your original payment method.
- Please allow some time for your bank or credit card provider to process and post the refund.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:
- Custom or personalized products
- Perishable goods
- Intimate or sanitary items (such as underwear)

If you have any questions, feel free to reach out to us.

Thank you for shopping with Cococrush Sportswear!